Delivery Conditions

MINIMUM ORDER VALUE: THERE IS NO MINIMUM ORDER VALUE!


NOT AT HOME? YOU WILL RECEIVE AN EMAIL & A TEXT WHEN YOUR ORDER IS ON IT'S WAY, IF YOU'RE NOT AT HOME, IT WILL BE LEFT IN A SAFE PLACE & YOU WILL RECEIVE A TEXT ONCE DELIVERED - MAC'S SHORTBREAD COMPANY ARE NOT HELD RESPONSIBLE FOR YOUR ORDER AFTER THIS.

ORDER CUT-OFF: 8PM IS THE CUT-OFF FOR NEXT DAY DISPATCH.

ITEM'S UNAVAILABLE OR MISSING ON ORDER: UNFORTUNATELY, DUE TO HIGH DEMAND, WE CAN'T ALWAYS GUARANTEE STOCK FOR YOUR ORDER. WHEN YOUR ORDER IS PACKED, IF PRODUCTS ARE UNAVAILABLE, YOU WILL RECEIVE A FULL REFUND OF THE PRODUCTS BACK ON THE CREDIT CARD WHICH PAID FOR THE ORDER. IF YOUR ORDER ARRIVES & SOMETHING IS MISSING ON YOUR ORDER - PLEASE CONTACT US AND LET US KNOW & WE WILL ARRANGE FOR A REFUND.

WHEN PLACING YOUR ORDER IT IS YOUR RESPONSIBILITY TO ENTER THE CORRECT DELIVERY ADDRESS. SHOULD YOU ENTER THE WRONG ADDRESS AND DELIVERY WAS NOT COMPLETED, ADDITIONAL DELIVERY CHARGES WILL BE CHARGED TO YOU. 

A COPY OF YOUR ORDER/INVOICE IS SENT TO YOU AUTOMATICALLY AFTER YOU HAVE PLACED YOUR ORDER. PLEASE CHECK THAT THE ADDRESS IS CORRECT. IN THE EVENT THAT A MISTAKE HAS BEEN MADE, IT CAN BE CHANGED BUT WE WILL ENDEAVOR TO DO THIS FOR YOU. 

ORDERS CAN ONLY BE DELIVERED TO AUSTRALIAN ADDRESSES. PLEASE CONTACT US VIA EMAIL AT [email protected] IF YOU HAVE A SPECIAL REQUEST OR WOULD LIKE TO SEND YOUR ORDER OVERSEAS.

PLEASE TAKE NOTE THAT OUR PRODUCTS ARE FRAGILE AND WILL BE SENT AT YOUR OWN RISK. MAC'S SHORTBREAD COMPANY TAKES NO RESPONSIBILITY IF ITEMS  ARE LEFT IN THE HEAT AND SUNLIGHT OR DAMAGED WHILE BEING DELIVERED. 

ORDERS WILL BE FREIGHTED WITH AUSTRALIA POST. A TRACKING NUMBER WILL BE EMAILED TO YOU AFTER YOUR ORDER HAS LEFT US. ONCE YOU RECEIVE YOUR TRACKING NOTIFICATION, PLEASE WAIT UP TO 72 HOURS FOR IT REFLECT ON THE AUS POST SYSTEM.

IF A PARCEL IS LOST IN TRANSIT WE CANNOT GIVE A REFUND OR REPLACEMENT OF A PRODUCT UNTIL A FULL INVESTIGATION IS COMPLETED WITH THE FREIGHT COMPANY WHICH CAN TAKE UP TO 6 WEEKS.

ANY QUESTIONS RELATING TO YOUR ORDER PLEASE EMAIL [email protected] WITH A COPY OF YOUR ORDER AND ALL DETAILS. WE CANNOT AND WILL NOT GIVE OUT DETAILS UNLESS WE HAVE ALL INFORMATION RELATING TO YOUR ORDER.

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